Account support
Delete your Motion account
You can permanently delete your Motion account from the app or send us a deletion request from the web. This legal and data-retention information is currently provided in English.
Last updated August 2026
Delete your account in the app
The fastest option is the self-service deletion control inside Motion.
- Sign in to your Motion account.
- Open Profile and scroll to Delete Account.
- Choose Delete My Account, review the information shown, and type DELETE to confirm.
- Choose Delete Forever. Motion removes your account and signs you out.
Request deletion from the web
If you cannot access the app, email us from the address connected to your Motion account. Use the subject “Motion account deletion request.” We will verify that you own the account before completing the request.
Email hello@ridemotion.com to request deletionWhat deletion removes
- Your Motion profile, phone number, and saved locations.
- Your sign-in account and active sessions.
- Your invite-based access to Motion.
- Device notification tokens connected to your account.
What may be retained
Motion may retain records of completed rides and payments when needed for financial, tax, payment dispute, fraud prevention, or legal obligations. Where possible, retained operational records are separated from your personal identity.
For complete details, review our Privacy Policy.